How long until I receive my order?
The estimated delivery time frames are:
- VIC, approximately 3 - 5 working days;
- NSW, SA & ACT, approximately 4 - 8 working days;
- QLD, WA & TAS, approximately, 7 - 10 working days.
Please note: These time frames have been provided to us by our delivery partners, but sometimes unforeseen delays can occur. We will aim to have each item delivered as soon as possible. Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times, as this is not something our delivery partners would be able to guarantee either. We can only provide an estimation (ETA) but not confirmation. Delays with courier dispatch can occur and are out of our control.
Here at Discount House we are committed to providing free shipping to as much of Australia as possible. Sometimes this isn't possible to regional areas, or if the items are large. In the event that you order something that can't be delivered to your area, we will let you know ASAP and give you the option to change your order or receive a full refund.
When will my item/s be dispatched?
Items will generally be dispatched the very next business day after full payment is received. We only dispatch Monday to Friday. Payment can take up to 3 days to clear in some cases. We endeavour to get your product out to you as soon as possible.
Where can I find the delivery information?
Tracking information will be provided to you via email and/or Facebook Messenger (if you have elected to receive Messenger updates). Please allow up to 2 business days for this information to be updated on the courier company's website. We have no control over delivery times once the items have left our warehouse.
Can I send an item as a gift?
Absolutely! Please make sure the recipient knows to expect the delivery, to avoid parcel rejection. A re-delivery cost would be incurred if a package has to be resent.
Do you ship to international addresses?
At this stage we only deliver within Australia. Some Australian locations, however, we are unable to deliver to due to courier restrictions.
How are the items delivered?
The items are delivered via Australia Post
, Hunter Express
or Allied Express
, according to the size and weight of the item. A tracking number will be provided to you after dispatch. Once you receive your tracking details, it can take up to two business days for the tracking number to update on the courier company's online system. Some items will be left at your address depending on size or value. If you request no signature for delivery, you do this at your own risk.
Can I use my own delivery service?
We only use our nominated carrier/s for delivery. Orders may also be split up via multiple couriers to deliver your products.
How can I cancel my order?
As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help. We can only cancel your order if the item has not been dispatched from the warehouse or assigned for courier delivery. We cannot confirm a cancellation on the order instantly. Cancellation of AfterPay orders will attract a fee equal to 6% of the total order, as this is what AfterPay charges us. Non pick up of the item and eventual return will incur a 20% restocking fee.
Do you offer a warranty?
All products except electronic products come with a 12 month warranty, during which you may seek a refund or replacement for the product. Electronic products come with a 3 month warranty.
The following terms and conditions apply to this warranty:
- Damages due to misuse by the user will not be covered by this warranty.
- This warranty does not cover any accessories or bonus gifts.
- This warranty only applies to items that are broken or damaged on arrival, or appear to not be working on initial usage.
- You must check the item/s and report any damage or faults (with pictures or video) to us by email as soon as possible after delivery.
- Please do not return the faulty item to us without our prior approval.
What should I do if there is a part missing?
Please check the packaging thoroughly, as small components can move around during the shipping process. If there is a part missing, please contact us immediately and we will promptly offer our assistance.
Refund and replacement
Any request for a refund or replacement will need to be in writing and sent to email@example.com. Please select your item/s carefully, as we do not offer change-of-mind returns. This includes reading the product descriptions and measurements carefully. If the item is faulty, please allow up to 10 business days for us to conduct an investigation, as we need to refer to the manufacturer.
In the event of a refund, please allow up to 3 business days for the transaction to process. You will receive a confirmation of refund.
In the event of a replacement, you will be notified upon dispatch of the new item. Please then allow the usual delivery time frame for your location.
Please note: A refund or replacement will not be provided if products are being misused, mishandled, or were mistakenly installed. You are responsible for following the instructions and advice provided by the manufacturer. Returned items need to be packaged in original packaging when possible. If this is not possible, please contact us.
Where are your products located?
All our items are shipped from warehouses in Melbourne. All our products are sourced from suppliers within Australia. These products could be imported from overseas. We have agreements with our supplier partners to send stock directly from their warehouses. We do not have a public shopfront, which allows us to keep our costs down and provide you with these cheaper prices!
and we can forward it on to you.
We try our best to have up to date stock levels. In the rare event that we are out of stock of the item that you have ordered, we will notify you immediately and offer a refund, or the option to wait for the item to come back in stock.